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 Excite Mail Basics

Inbox
Message Compose
Address Book
Preferences
Mail Folders
Attachments
Storage Limit
Security

 Your Inbox
Sign in to Excite Mail and your browser will automatically take you to your Inbox. Your Inbox contains your messages. New (or unread) messages appear in bold typeface.

 The Check Mail link, located on the left side of every Excite Mail page, also takes you to your Inbox. If you're browsing an area within Excite Mail and want to see if new messages have arrived, click Check Mail. You will be transported to your Inbox.

 The Inbox contains six columns:

  • Select
    a) select the message(s) you want to delete; or
    b) select the message(s) you want to file into folders.
  • Sender indicates the sender's name and/or email address.
  • Subject indicates the subject of the email.
    Click on the subject line to read email.
  • Date indicates the date the message was sent.
  • Size indicates size of the email message.
  • indicates that a file is attached to the message.

Sort messages

 You can sort messages by sender, subject, date, and size. From the drop-down menu, located in the top-right corner of the Inbox page, sort messages by choosing one of the following fields. After you've selected the field, click Sort.

  • Date (ascending) – New email will appear at the bottom of your Inbox.
  • Date (descending) – New email will appear at the top of your Inbox.
  • Sender – Email will appear alphabetically according to the first letters in the Sender field.
  • Subject – Email will sort alphabetically according to the first letters in the Subject field.
  • Size – Email will sort by size. Smallest files will appear at the top.

NOTE: By default, your messages are sorted by Date (descending). If you choose to sort messages, the field you choose (to sort by) will become the default.

 Delete messages

  1. Locate the Select column (located to the left of the Sender's name).
  2. Click the checkbox(es) corresponding to the message(s) you want to delete or click Select All to select all messages in a folder (your Inbox is a folder).
  3. Click Delete.

To empty your Trash folder

  1. Click Folders (left toolbar).
  2. Click Trash folder.
  3. Click Empty Trash.

NOTE: Excite automatically empties your Trash folder several times a week.

 Move messages into folders

  1. Locate the Select column (located to the left of the Sender's name).
  2. Click the checkbox(es) corresponding to the message(s) you want to move.
  3. Select a destination folder from the Move drop-down list (bottom of screen).
  4. Click File. Your mail will be transferred to the folder you selected.
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 Message Compose

To create a message, click Compose Mail (located on the left side of every Excite Mail page) and fill in the following fields, if applicable:

 NOTE: When entering multiple addresses, place a comma immediately following each email address. Addresses will be visible to all recipients of the email, unless you Bcc (see Bcc below).

  • To (the primary recipient)
    Enter the email address(es) of the primary person(s) to whom you would like to send email. Use a comma (,) to separate addresses when you have more than one email address. Make sure to enter the address accurately or your email will return to you.
     
     
  • Cc (carbon copy)
    Like an office memo, to Cc: a person is to send them a copy of the message. Enter the email address of the person(s) you wish to receive a copy of your correspondence.
     
     
  • Bcc (blind carbon copy)
    To Bcc: a person is to copy them privately on correspondence. Bcc: addresses will not be visible to any other recipients of the email.
     
     
  • Subject
    Enter the subject of your email.
     
     
  • Save Outgoing Messages
    By default, Excite Mail does not save copies of your outgoing messages. You can choose to save outgoing emails on a message-per-message basis. Check the Copy to Sent Mail folder checkbox at the bottom of the Compose Mail form. For more on saving sent mail, see Preferences.
     
     
  • Message
    Compose the body of your email message.
     
     
  • Attach
    To attach files to your outgoing email message:
     
     
    1. Click Attach (top and bottom right corner of the Compose Mail page).
    2. Click Browse. Locate the file you want to attach, and select it.
    3. Click Add.
    4. Click Done (which will return you to the message you are composing).

    5. Continue composition or attach additional documents.
    6. Click Send.

Please see Attachments below for detailed instructions.
 
 

  • Address Book

  •  Store a person's nickname and email address in your Address Book. Then address an email to that person by entering their nickname in the To:, Cc:, or Bcc: field (instead of entering their email addresses). Please see Address Book below for more details.
     
     

  • Reply to a message
  1. Open the message to which you want to reply.
  2. Click Reply (to sender) or Reply to All (to sender and recipients of the original email).
  3. Enter your message.
  4. Click Send.
  • Forward a message
  1. Open the message that you want to forward.
  2. Click Forward.
  3. Enter the email address of the person to whom you wish to forward the message. Enter an additional message (optional).
  4. Click Send.
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 Address Book

Store personal contact information and group addresses in your Address Book.

 To add an individual's contact information to your Address Book:
 
 

  1. Click Address Book (located on the left toolbar).
  2. Click Add (top of the page).
  3. Enter a unique nickname for this person (required).
  4. Enter the person's email address (required).
  5. Click Add.

 

Or, when you're reading the body of an email, click Add to Address Book (located toward the top) next to the From: line. The sender's name and email address will automatically be entered into your address book. You can enter more contact information or leave as is. Remember to click Add when you're finished.

 TIP: Once you have entered a person's contact info in your Address Book, you can address an email to that person by entering their nickname in the To:, Cc:, or Bcc: field (instead of entering their email address).

 NOTE: Nickname and email address entries can only consist of letters, numbers, periods (big.mama), dashes (big-mama), and underscores (big_mama). Email address entries must contain the @ sign. No other non-alphanumerical characters can be used.
 
 

For example:
 
 

    Nickname: bigdog [GOOD]
    Nickname: big dog [BAD] 

    Email address: big.dog@foobar.com [GOOD]
    Email address: big#dog@foobar.com [BAD]
     
     

Sorting Entries

 By default, Address Book entries are sorted alphabetically by first name. If you do not enter first names in your address book, Excite Mail will sort entries by last name. If you do not enter first or last names, Excite Mail will sort your Address Book by nickname.

 Edit contacts

 To edit contacts from within your Address Book, locate the contact you wish to edit and click  in the far left column.

 Delete contacts

 To delete contacts from your Address Book, locate the contact you wish to delete and click  in the far right column. .

 Group Addresses

 Create a nickname for a group of contacts. Group Addresses are convenient for organizing contacts and sending information to a group of people.

 NOTE: Pursuant to our Junk Email Policy, a Group Address cannot contain more than 25 individual email addresses.

 To create a Group Address:

  1. Click Address Book (located on the left toolbar).
  2. Click Groups.
  3. Click Create a Group List.
  4. Enter a name for your Group (like Family, Jokes, or Poetry Workshop).
  5. Select individuals from your Address Book to be part of the group email and click Add.
  6. Click Save (bottom).

NOTE: To include a person in a group address, the person must first be entered as an individual contact.

 To edit a Group Address:

  1. Click Address Book (left side toolbar).
  2. Click Groups.
  3. Click the pencil icon  next to the group address you want to edit.

To delete a Group Address:

  1. Click Address Book (left side toolbar).
  2. Click Groups.
  3. Click the X icon  next to the group address you want to delete.

Use the Address Book to compose email

Once you store a person's (or group) nickname and email address in your Address Book, you can address an email to that person (or group) by entering their nickname in the To:, Cc:, or Bcc: field (instead of entering that person's email addresses).

 Quick Compose from your Address Book

 Click Quick Compose to write a message to an individual or group whose contact information is listed in your Address Book.

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 Preferences

Edit Your Account Information

 If you want to change your password or if your last name, ZIP Code, or other account information changes after you've registered with Excite Mail, please click edit account within Preferences. This link will take you to an Excite registration page to which you can make your changes. Your member name and password are required.

 Name

 Enter your name as you want it to appear on your outgoing email. If you enter a name, your name and your email address will appear on the From line of sent email.

 Example:

From:  "Dan Terrio" <discodan@excite.com>
Subject:  Saturday night!

The name you enter will appear to your email recipients. You are not required to enter your full or real name. If you do not enter a name, only your email address will appear.

 Example:

From:  discodan@excite.com
Subject:  Saturday night!

Signature

 In email jargon, your signature is typewritten (not handwritten) and includes contact information, favorite quotes, jokes, or other information with which you'd like to be identified. Your signature will appear at the end of each outgoing email message.

 Signature example:

 

Tom Trout, Fish Breeder
Tricky Trout Farms
Flyfisher, Montana
1/234-456-7890

NOTE: You have a maximum of six lines and 512 characters with which to create your signature.

 Reply

 When you reply to a message, Excite Mail will automatically include the original message within your reply. If you do not want to include the original message within each reply, click the button next to "don't include message."

 Quoting the original message is important to consider when sending and receiving large files. For example, your mother, who uses a 14.4kbps modem, sends you photos from the family reunion. You reply, "Thanks for the pictures!"

 If your reply quotes Mom's original message, your reply will include the family reunion photos. Since your reply now includes photo files, in addition to text, your reply will require more download time, especially on your mother's sloth-like modem.

 Junk Email Control

 Excite can prevent some junk email from entering your Inbox. If you want Excite to block mail from known junk emailers, click the button next to "refuse mail from known junk mailers."

 NOTE: Though we try hard to, we cannot block all junk mail.

 For more information, please see our Junk Email Policy.

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 Mail Folders

To view, add, or delete mail folders, click Edit Folders (located on the left toolbar). You can also view details including the number of messages contained in a folder and the size of the folder.

 Show Folders – Click Show Folders (or Edit Folders) to view a list of your folders, including your Inbox, Sent, Draft, and Trash folders. Click a folder name to view its contents. 

NOTE: If you are viewing the list of folders, "Hide Folders" will appear. To close your folder view, click Hide Folders.

 Edit Folders – Click Edit Folders to add or delete folders and to view details including the number of messages contained in a folder and the size of the folder. Click the folder name to view its content.

 Excite Mail folders

 Every Excite Mail account contains the following default folders:
 

  • Inbox
  • Sent
  • Draft
  • Trash 

These folders cannot be deleted. Unlike Excite Mail default folders, folders created by you appear with a checkbox (to the left of the folder name) and can be deleted.

 Creating a Mail Folder:

  1. Click Edit Folders (left toolbar).
  2. Click Create a New Folder.
  3. Enter a name for the new folder.
  4. Click Save. Your new folder will appear on your folder list.

Like a personal filing system, you can create and name additional folders for storing your email correspondence.

Filing messages into a folder:

  1. Click the checkbox(es) to the left of the message(s) that you want to file.
  2. Select a destination folder from the folder drop-down list (bottom of screen).
  3. Click File. The message(s) will be transferred to the folder you selected.

Deleting a folder:

  1. Click Edit Folders (left toolbar). A list of all your folders will appear.
  2. Click the  to the right of the folder you want to delete.
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 Attachments

Attach documents, spreadsheets, and Web pages; plus sound, image, and executable files via email.

 To send an attachment with an outgoing email message:

  1. Click Attach (top and bottom right corner of the Compose Mail page).
  2. Click Browse. Locate the file you wish to attach and click Add.
  3. Click Done (which will return you to the message you are composing).

View the attachment

 When an email message contains an attachment, the attachment will be displayed in the body of the message received.

 Whether you can or can't view an attachment is solely dependent upon your browser. Downloading browser plug-ins may enable your browser to support more file formats.

 If an attached file is not supported by your browser, click on the attached file (name) within the body of the message, download the file to your computer, and view the attachment through the application in which it was created.

 For example, attachments created in Excel (spreadsheet) may not be viewable through your browser but can be viewed through the Excel application from your desktop.

 Save the attachment to your computer:

  1. Click Download (located within the email message, next to the file). A "Download message to local disk" window will display.
  2. Click Save App.
  3. Determine where to save the attachment on your hard drive (or floppy disk) and click Save.
  4. Your message and/or attachment will be downloaded to your computer.

Size limit for attachments

 The size limit for attachments is 2MB, which can be either one 2MB attachment or several attachments that add up to 2MB. You can attach up to five attachments per email. Please see Storage Limit.

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 Storage Limit

The storage limit for an Excite Mail account is 3MB (3000KB) or 1000 messages (whichever comes first). If you exceed the 3MB or the 1000 message limit, incoming email will be bounced back to the sender. 

Please regularly delete excess email, especially if you often receive file attachments (or send file attachments that you save to your Sent folder).

 File attachments consume substantial storage space! In fact, one video file sent to you via email may exceed your 3MB limit. When handling file attachments, we recommend that you immediately virus scan and save the file(s) to your hard drive, delete the message that contained the attachment, and empty your Trash folder. 

Excite automatically empties your Trash folder on a regular basis. However, if you exceed the 3MB/1000 message limit, check to see if your Trash Folder contains unnecessary email. 

To view messages within your Trash folder:

  1. Click Show Folders 
  2. Click Trash

NOTE: To delete trash, click Empty Trash.

 To empty your entire Trash folder:

  1. Click Show Folders (left toolbar)
  2. Click Trash button
  3. Click Empty Trash

To find out how much storage space each folder occupies:

  1. Click Edit Folders
  2. View the Size column (far-right of each folder)
  3. Do the math. 1000K=1MB. 

  4. Your storage capacity is 3MB (or 3000K).
     
     

NOTE:To find out how much storage space your account occupies, click Check Mail. Storage "used" and "available" is indicated above the Subject column.
 
 

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 Security

Excite Mail protects its members' accounts with state-of-the-art software and firewall protection. To ensure all accounts are secure, Excite Mail also features:
   

  • Password-protection for all mailboxes – Excite members are solely responsible for maintaining the confidentiality of their Excite Mail password. 
  • Required sign in – Once signed out of Excite Mail, members cannot use their browser's 'Back' button to return to their account, which is important for members who access Excite Mail using a shared computer.
  • Members cannot bookmark their unique Excite Mail URL – Individual Excite Mail accounts are dynamically created, and once a member signs out, the link expires.

 

If you are concerned with the security of your Excite Mail account and believe someone has accessed your account without your consent, please contact Excite. We will promptly investigate any security issue.

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