|Sign in to Excite Mail and your browser will automatically take you
to your Inbox. Your Inbox contains your messages. New (or unread) messages appear in bold
The Check Mail link, located on the left side of every Excite Mail page, also takes you to your Inbox. If you're browsing an area within Excite Mail and want to see if new messages have arrived, click Check Mail. You will be transported to your Inbox.
The Inbox contains six columns:
You can sort messages by sender, subject, date, and size. From the drop-down menu, located in the top-right corner of the Inbox page, sort messages by choosing one of the following fields. After you've selected the field, click Sort.
NOTE: By default, your messages are sorted by Date (descending). If you choose to sort messages, the field you choose (to sort by) will become the default.
To empty your Trash folder
NOTE: Excite automatically empties your Trash folder several times a week.
Move messages into folders
To create a message, click Compose Mail (located on the left side of every Excite Mail page) and fill in the following fields, if applicable:
NOTE: When entering multiple addresses, place a comma immediately following each email address. Addresses will be visible to all recipients of the email, unless you Bcc (see Bcc below).
Please see Attachments
below for detailed instructions.
Store personal contact information and group addresses in your Address Book.
To add an individual's contact information
to your Address Book:
Or, when you're reading the body of an email, click Add to Address Book (located toward the top) next to the From: line. The sender's name and email address will automatically be entered into your address book. You can enter more contact information or leave as is. Remember to click Add when you're finished.
TIP: Once you have entered a person's contact info in your Address Book, you can address an email to that person by entering their nickname in the To:, Cc:, or Bcc: field (instead of entering their email address).
NOTE: Nickname and email
address entries can only consist of letters, numbers, periods (big.mama), dashes
(big-mama), and underscores (big_mama). Email address entries must contain the @ sign. No
other non-alphanumerical characters can be used.
Nickname: bigdog [GOOD]
Nickname: big dog [BAD]
Email address: firstname.lastname@example.org [GOOD]
By default, Address Book entries are sorted alphabetically by first name. If you do not enter first names in your address book, Excite Mail will sort entries by last name. If you do not enter first or last names, Excite Mail will sort your Address Book by nickname.
To edit contacts from within your Address Book, locate the contact you wish to edit and click in the far left column.
To delete contacts from your Address Book, locate the contact you wish to delete and click in the far right column. .
Create a nickname for a group of contacts. Group Addresses are convenient for organizing contacts and sending information to a group of people.
NOTE: Pursuant to our Junk Email Policy, a Group Address cannot contain more than 25 individual email addresses.
To create a Group Address:
NOTE: To include a person in a group address, the person must first be entered as an individual contact.
To edit a Group Address:
To delete a Group Address:
Use the Address Book to compose email
Once you store a person's (or group) nickname and email address in your Address Book, you can address an email to that person (or group) by entering their nickname in the To:, Cc:, or Bcc: field (instead of entering that person's email addresses).
Quick Compose from your Address Book
Click Quick Compose to write a message to an individual or group whose contact information is listed in your Address Book.
Edit Your Account Information
If you want to change your password or if your last name, ZIP Code, or other account information changes after you've registered with Excite Mail, please click edit account within Preferences. This link will take you to an Excite registration page to which you can make your changes. Your member name and password are required.
Enter your name as you want it to appear on your outgoing email. If you enter a name, your name and your email address will appear on the From line of sent email.
The name you enter will appear to your email recipients. You are not required to enter your full or real name. If you do not enter a name, only your email address will appear.
In email jargon, your signature is typewritten (not handwritten) and includes contact information, favorite quotes, jokes, or other information with which you'd like to be identified. Your signature will appear at the end of each outgoing email message.
NOTE: You have a maximum of six lines and 512 characters with which to create your signature.
When you reply to a message, Excite Mail will automatically include the original message within your reply. If you do not want to include the original message within each reply, click the button next to "don't include message."
Quoting the original message is important to consider when sending and receiving large files. For example, your mother, who uses a 14.4kbps modem, sends you photos from the family reunion. You reply, "Thanks for the pictures!"
If your reply quotes Mom's original message, your reply will include the family reunion photos. Since your reply now includes photo files, in addition to text, your reply will require more download time, especially on your mother's sloth-like modem.
Junk Email Control
Excite can prevent some junk email from entering your Inbox. If you want Excite to block mail from known junk emailers, click the button next to "refuse mail from known junk mailers."
NOTE: Though we try hard to, we cannot block all junk mail.
For more information, please see our Junk Email Policy.
To view, add, or delete mail folders, click Edit Folders (located on the left toolbar). You can also view details including the number of messages contained in a folder and the size of the folder.
Show Folders Click Show Folders (or Edit Folders) to view a list of your folders, including your Inbox, Sent, Draft, and Trash folders. Click a folder name to view its contents.
NOTE: If you are viewing the list of folders, "Hide Folders" will appear. To close your folder view, click Hide Folders.
Edit Folders Click Edit Folders to add or delete folders and to view details including the number of messages contained in a folder and the size of the folder. Click the folder name to view its content.
Excite Mail folders
Every Excite Mail account contains the
following default folders:
These folders cannot be deleted. Unlike Excite Mail default folders, folders created by you appear with a checkbox (to the left of the folder name) and can be deleted.
Creating a Mail Folder:
Like a personal filing system, you can create and name additional folders for storing your email correspondence.
Deleting a folder:
Attach documents, spreadsheets, and Web pages; plus sound, image, and executable files via email.
To send an attachment with an outgoing email message:
View the attachment
When an email message contains an attachment, the attachment will be displayed in the body of the message received.
Whether you can or can't view an attachment is solely dependent upon your browser. Downloading browser plug-ins may enable your browser to support more file formats.
If an attached file is not supported by your browser, click on the attached file (name) within the body of the message, download the file to your computer, and view the attachment through the application in which it was created.
For example, attachments created in Excel (spreadsheet) may not be viewable through your browser but can be viewed through the Excel application from your desktop.
Save the attachment to your computer:
Size limit for attachments
The size limit for attachments is 2MB, which can be either one 2MB attachment or several attachments that add up to 2MB. You can attach up to five attachments per email. Please see Storage Limit.
The storage limit for an Excite Mail account is 3MB (3000KB) or 1000 messages (whichever comes first). If you exceed the 3MB or the 1000 message limit, incoming email will be bounced back to the sender.
Please regularly delete excess email, especially if you often receive file attachments (or send file attachments that you save to your Sent folder).
File attachments consume substantial storage space! In fact, one video file sent to you via email may exceed your 3MB limit. When handling file attachments, we recommend that you immediately virus scan and save the file(s) to your hard drive, delete the message that contained the attachment, and empty your Trash folder.
Excite automatically empties your Trash folder on a regular basis. However, if you exceed the 3MB/1000 message limit, check to see if your Trash Folder contains unnecessary email.
To view messages within your Trash folder:
NOTE: To delete trash, click Empty Trash.
To empty your entire Trash folder:
To find out how much storage space each folder occupies:
NOTE:To find out how much storage space your account occupies, click Check
Mail. Storage "used" and "available" is indicated above the Subject
Excite Mail protects its members' accounts with
state-of-the-art software and firewall protection. To ensure all accounts are secure,
Excite Mail also features:
If you are concerned with the security of your Excite Mail account and believe someone has accessed your account without your consent, please contact Excite. We will promptly investigate any security issue.